Refund policy

Gula SG sells food products that are prepared and packed for consumption. For food-safety reasons, we do not accept returns or exchanges because of a change of mind, personal taste preference, or an incorrect item ordered by the customer.

If your order arrives damaged, contains the wrong item, has a missing item, or appears unsafe to consume, contact us within 24 hours of delivery at hello.gulasg@gmail.com or +65 9693 5019. Please include your order number and clear photographs of the item, packaging, and delivery condition. Do not consume an item that you believe may be unsafe.

Once we have reviewed the issue, we may offer a replacement, store credit, or a full or partial refund, depending on the circumstances. Delivery fees will be refunded when the delivery service or the entire order qualifies for a refund.

Contact us as soon as possible if you need to cancel or change an order. Because our products are baked fresh, cancellation or changes are only possible before production begins. We cannot guarantee a cancellation after an order has entered production or has been dispatched.

Approved refunds are returned to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or payment provider may need additional processing time.

Nothing in this policy limits any rights you may have under Singapore law.